Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@fitlara.com

Account & Subscription

On the login page , click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking Dashboard from the top navigation menu. Select Security and update your password.

Once signed into your account, you can cancel your recurring subscription by clicking Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

Once signed into your account, you can update your billing information by clicking Dashboard from the top navigation menu. Select Billing and update your billing information

No, you can cancel your subscription at any time without notice.

How to cancel your subscription?
Once signed into your account, you can cancel your recurring subscription by clicking Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

It’s prohibited to share your account details with any third party.  

With a monthly or annual subscription you can use all courses from all categories on the platform without any restrictions.

Equipment

Wash with similar colors, do not use fabric softener, wash in cold water, do not bleach, do not tumble dry, iron with cold water, do not dry clean. 

You can find our products here

Once you've found the product you want to buy, just select it and click the "add to cart" button.

Continue navigating the website and once you have finished shopping, select your "cart" from the main menu and complete the checkout process to place your order. 

Gift Cards

We offer two different types of gift cards:


1. Gift cards for physical products: You can find them here 

2. Gift cards for membership & online classes: You can find them here

Please note that gift cards for physical products cannot be redeemed for the membership or any online classes. This also applies the other way around.

Your gift card has no expiration date!

Unfortunately that's not possible. We would love to see you give us a try :) 

Payment

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Physical products: 

PayPal, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, ShopPay, Bancontact, Eps-Überweisung, iDEAL, Klarna Pay Later, Klarna Sofort

 

Membership & Online Classes:

PayPal, Visa, Mastercard, American Express

There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can do to fix them.

  • Before/when purchasing, please always ensure that you have a steady internet connection and there are sufficient funds in the account associated with the card you are using.
  • Please make sure to double-check all your card information, including the zip/postcode of your billing address or billing country is correct. In addition, double-check that the card you are trying to use has not expired.
  • In most cases, if all the information you are providing is correct but your card is still being declined, this would be due to your bank rejecting the payment. This might be because they do not recognise our domain and/or are not sure whether you are the person trying to complete this transaction.

If you find yourself in this situation we would recommend trying to use another card (or PayPal), or ringing your bank to tell them that you are making this transaction before you try again. 

Please send us an email to info@fitlara.com with your full name and order number and we will send you an invoice. 

Playback

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Since I have choreographed the movements exactly to the music, this is not possible. My voice and the music are coupled. If you no longer need my instructions and it is not important for you to move to the music, you can of course turn off the entire sound and enjoy the workouts to your own music.   

Shipping

We ship our physical products within Germany as well as to the following countries in the EU: Austria, Belgium, Czechia, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia

  • Within Germany: 3,99€ incl. VAT 
  • To Austria, Belgium, Czechia, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia: 13,99€ incl. VAT

Unless otherwise stated in the item description, the delivery of the goods in Germany via our shipping carrier DPD will take 4 - 6 business days, in case of unexpectedly high order volume (eg directly after product launch) up to 10 business days. For deliveries abroad within 5 - 14 working days.
After your order has left our warehouse you will automatically be sent a tracking number. On the day of delivery you will also receive a notification email from DPD with an exact delivery time window of one hour.  
Please note that there is no delivery on Sundays and public holidays.

In case your package gets lost during transport please send us an email to: info@fitlara.com

After your order has left our warehouse you will automatically be sent a tracking number. On the day of delivery you will also receive a notification email from DPD with an exact delivery time window of one hour.  
Please note that there is no delivery on Sundays and public holidays.

To return the goods, please enter the order number and the email address used to place the order at the following link. Please follow the instructions on the next page. You will receive a return label from our shipping service DPD. Please drop off the package at a DPD parcel store of your choice. You can find the nearest DPD parcel store here

Physical products:
You have the right to cancel this contract within thirty days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To comply with the cancellation period, it is sufficient that you send the return order before the end of the cancellation period.

Membership & online classes:
We offer a free 7-day trial of the FitLara subscription service so you can try before you buy. Get access to everything for free for 7 Days. After your 7-day trial your credit card will be billed on a recurring basis until you cancel. Payments will continue unless you cancel at least 24-hours prior to the current cycle. You can cancel your membership at any time.
There are no refunds for partial Subscription Periods. 

Video Content

The platform includes all videos and workouts - with no YouTube advertisement!

Explore longer and original content just made for FitLara Members, with exclusive videos which are not available on the YouTube Channel!

If you would like to try my workouts before committing to a website membership, I have dozens of free workout videos available on my Youtube channel! 

This platform includes the following categories: dance tutorials, dance workouts, barre workouts, functional workouts, pilates and yoga. 

For detailed information about the workouts, please use this link and click on a category title for a detailed description. 

That depends entirely on you and your individual goals. It’s up to you! The WHO recommends 150 minutes of moderate exercise or 75 minutes of intense exercise per week, or a combination of both, to stay healthy. To achieve individual fitness goals, I recommend to take time for sports and exercises 3-4 times a week. 

I recommend that you consult your physician regarding the applicability of any recommendations and follow all safety instructions before beginning any exercise program. When participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or exercise program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself.

If you are a beginner and you would like to try my workouts before committing to a website membership, check out my 7 Day Challenge !

If you struggle with the workouts: pause when you need it, shake it out, drink some water and then hop back into the workout when you are ready.  

I also try to offer you different levels in the workouts as often as possible so that you can train in your personal fitness level. Make the workout work for you!

Don’t get discouraged! You will build strength and stamina with time and consistency. Together we can do this! 

On my platform you will find many different types of workouts with and without equipment. 

Each video’s description will tell you exactly what pieces of equipment you will need. 

If you want to buy my equipment, follow the link  

If you don't have any equipment at home, you can also find numerous workouts where you can train with your own body weight only.